Creating an SMS Campaign
Send a text message to a specific group of contacts.
For: Marketing and Admin Users
Time: 10 minutes
Before You Begin
- •Ensure your account has A2P 10DLC compliance approved for sending SMS.
- •Always include an opt-out message (e.g., "Reply STOP to unsubscribe").
Instructions
1
Go to Contacts
Open your Contacts list. Filter the list to find the people you want to text (or select a saved Smart List).
2
Select Contacts
Check the box at the top of the list to select all contacts on the page. If you have multiple pages, click "Select all records".
[SCREENSHOT NEEDED: Select all records link in Contacts]
3
Click Send SMS
Click the robot icon (Send SMS) at the top of the screen. A window will pop up.
[SCREENSHOT NEEDED: Send SMS icon in bulk actions]
4
Draft and Send
Type your message. Choose to send it all at once, at a scheduled time, or in drip mode (recommended for large lists to avoid spam filters).
What Success Looks Like
- The SMS broadcast is queued and sends successfully.
Common Mistakes
- × Sending to a list that hasn't explicitly opted in to receive texts.
Last updated: 10/1/2026