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    Troubleshooting Login, Browser and Permission Problems

    Resolve basic technical issues without needing to wait for support.

    For: All Users
    Time: 5 minutes

    Instructions

    1

    I Cannot Log In

    First, ensure you are at the correct login URL. Second, click "Forgot Password" to reset it. Passwords are case-sensitive.
    2

    The Screen is Blank or Glitchy

    This is almost always a browser cache issue. Hard refresh your browser (Ctrl+F5 on Windows, Cmd+Shift+R on Mac). If that fails, clear your browser cache and cookies.

    [SCREENSHOT NEEDED: Clear cache browser settings]

    3

    I Am Missing Menu Items

    If you do not see "Settings" or "Marketing", you do not have Admin permissions. Contact your account owner to update your user role.
    4

    Emails Are Not Sending

    Check that your email integration is connected in Settings > Email Services. Also, check if the contact has unsubscribed or bounced.

    What Success Looks Like

    • You can log in successfully.
    • The interface loads correctly.
    Last updated: 10/1/2026